How do I redeem my bonus Visa Check Card points?
www.uchooserewards.com

How much does the Photo Visa Check Card cost?
The cost is $20. It is a great Identity Theft protection.

Is there a daily limit on my Visa Check Card?
$200 cash withdrawal in a 24 hour period and $1000 point of sale in a 24 hour period. A POS or Point of Sale is a credit transaction with a merchant and the customers signature.

Who do I call about a returned check?
Bookkeeping Department at 706-965-5500

What information do I need for a wire transfer?
Please have the Customer's complete address, bank routing number, amount & account number. You may call the Bookkeeping Department at 706-965-5500 and a form will be provided to you. The form must be signed by the originator. A fax signature is accepted. Please call and alert us of your fax request.

What do I do if my ATM or Visa Check Card is stolen after business hours?
Please call 1-800-554-8969 and call the Electronic Banking Department the next business day at 706-965-5500 Ext 404, 414 & 514.

What is the bank email address?
gwbt@gwbt.com. If you have any other questions or concerns,please email us or call at 706-965-5500.

Is there a charge for using foreign ATM's?
Gateway does not charge for use of any ATM's. However, if you use an ATM other than Gateway and keep a minimum monthly balance of $1000, you will be eligible for reimbursement of all ATM transactions within that month. The foreign receipts must be brought to the bank within a 30 day period to have the fees credited back to the account.

Are there any fees for online banking, bill pay and eStatements?
These services are FREE to our customers.

Who do I call for electronic banking issues?
The Electronic Banking Dept at 706-965-5500 ext 404, 414, & ext 514

What do I do if I forget my online password?
Click on Forgot Password and it will be emailed to you shortly or call the Electronic Banking Department at 706-965-5500 ext 404, 414, & 514

What is the cut off time for outgoing wire transfers?
The cut off time for outgoing wire transfers is 3:00 p.m.

Does the bank have any toll free telephone numbers?
There are two. The Telephone Banking toll free number is 1-866-256-3805. The Bank toll free number is 1-888-965-5501

Is there a bill pay cut off time?
Bill Pays are updated twice daily. 1:00 a.m. and 1:00 p.m.

Is there an online cut off time for a transfer to be credited that day?
You may make an Express Transfer until 5:45 p.m. through online banking.

Who do I call to find out how much interest my loan had for the year?
Loan Operations at 706-965-5500 ext 510 & 551

Who do I call if I have not received my payment book?
Loan Operations at 706-965-5500 ext 510 & 551

How do I find the current mortgage interest rates?
Please call the Mortgage Dept at 706-965-1507 or 706-965-1522

How do I find out the NADA value of a car?
Call any loan processor or loan officer at 706-965-5500. It is helpful to have the serial number or all of the details of the vehicle handy.

What is the telephone banking number?
706-965-1515

What are the bank hours?
Lobby - Mon thru Thur 8:30 to 4:00, Friday 8:30 to 6:00
Drive Thru - Mon thru Fri 7:30 to 6:00
Lobby and Drive Thru- Saturday 9:00 to 12:00

Who do I call if I have not received my check order?
Bookkeeping Dept 706-965-5500 ext 406

How do I reorder checks?
By phone - 706-965-5500 ext 406 Online - www.gwbt.com - Click Check Reorder or drop off your reorder form at any of the three locations.

What is the bank routing number?
061104945

How do I obtain a GWBT credit card?
You may pick up a consumer or business application at any GWBT location.

Is there a "cut-off" time for deposits?
Transactions can be made until 4:00 Mon thru Thurs and until 6:00 Friday. Transactions made after 4:00 Mon thru Thur and on Saturday will be credited the next business day.

Does Gateway have a FREE checking account?
If you have direct deposit, the account is Free. Please speak with any of our Financial Service Representatives for more details.

Where are the branch locations?
Main Office - 5102 Alabama Highway /Ringgold Ft Oglethorpe - 769 Battlefield Parkway LaFayette - 2329 N Main St

How can I get a free credit report?
www.annualcreditreport.com

Where are the ATM locations?
The 9 locations are: 1. Main Office-Ringgold 2. Ft Oglethorpe Branch 3. LaFayette Branch 4. Corner Store/8007 Hwy 27 N/Rock Spring 5. Family Food Mart/405 N Varnell Rd/Tunnel Hill 6. Kangaroo/15 Dietz Rd 7. Sunset Market #2/2809 LaFayette Rd/Ft Oglethorpe 8. Sunset Market #3 /600 Chickamauga Ave/Rossville 9. Catlett's Grocery/35 Round Pond Rd/LaFayette